![]() ![]() However, one of our team members offered a replacement order containing products from these two orders to be resent to your new address. Looking further into this we can see that at the moment you contacted our customer support team to report this issue, your most recent order was already shipped to your previous address, and our support team members were unable to reroute it. Looking into this we did not find any address updates in our system prior to the scheduled renewal dates for your two most recent orders. Hi Brian, We appreciate you taking the time to share your review, and we're sorry to hear you had a negative experience. With that said, we apologize for any inconvenience you experienced, and we’ll certainly forward your feedback to our customer experience team. We take your feedback to heart and will work tirelessly to improve the customer experience for everyone. However, when customers reach out to our customer support team, we will definitely rectify the situation and assist with the return process for a full refund. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. In an effort to streamline our order processing for faster arrival times, once an order is processed it is immediately handed off to our fulfillment team for preparation and shipping. Due to our fulfillment and shipment processes, our support team is unable to cancel any orders that have already been created in our system. While we're happy to hear that you like our products, we're sorry that you're not pleased with the assistance our customer support team provided. Reaching beyond facial products with the continued goal of offering "premium care to the premium man," Lumin now also offers hair and body products such as keratin shampoos and conditioners and cleansing body washes.Hi Apal, Thank you for leaving a review and we're very sorry to hear that you had a negative experience. ![]() Over the last several years, Lumin has surged to the forefront of the new burgeoning men's skincare revolution, offering products such as charcoal cleansers, uniquely formulated face masks and pore cleansers, wrinkle prevention products and more, all created to serve the unique biology and needs of a man's skin. ![]() Lumin is a U.S.-based skincare company that focuses on the specific needs of men's skin and grooming. You can also send a direct message through Lumin's various social media channels. However, you can reach the company directly through its website by filling out the customer request form in the Support section. Lumin has not published a customer service phone number. Free trial items, bulk orders and commitment plan orders are not eligible for return. Visit the Support page to begin your return process. Lumin will allow you to return a product for up to 30 days after the delivery date for a full refund.
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